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We ship from Miyakojima, Okinawa within 7 business days (excluding Wednesdays, Saturdays, Sundays, and holidays).
Pre-order items have shipping dates listed on their respective pages.
It will be shipped from a remote island in Okinawa Prefecture. It may take up to 7 days for the item to arrive after shipping.
Please order with plenty of time to spare.
A tracking number will be automatically sent to the email address, phone number, or LINE address you entered when the product was shipped.
Check your order status here
Please check the delivery status using Japan Post's tracking service .
If there is a delay in shipping due to a typhoon or other reasons on the above shipping date, we will contact you individually, so please refrain from inquiring about shipping dates.
- It may take more than 48 hours for us to respond.
- Sending the same message to multiple platforms will not result in a faster response.
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Please note that we may not be able to reply depending on the content of your inquiry.
[Notes about coupons/store credit (gift cards)]
If you are using a coupon code or store credit (gift card), enter the code when placing your order and click the "Apply" button to apply the code.
・After pressing the "Apply" button, please make sure that the discount (or balance reflected) is displayed before proceeding with the payment process.
- Please note that we cannot apply discounts, adjust amounts, refunds, or add coupon codes after payment has been completed.
- We cannot be held responsible for non-application due to forgetting to enter information, input errors, insufficient application procedures, etc.
- Cannot be exchanged for cash, refunded or transferred to another account.
[Regarding returns and cancellations]
If a return or cancellation occurs due to customer reasons, we will refund you in the form of store credit (the balance available in our online store).
Store credit can be used towards your next order.
- If the product is returned to our store due to reasons such as a long absence, refusal to accept delivery, or an incorrect address, your order will be cancelled .
- We will not resend returned items.
- After the cancellation is processed, we will issue a store credit for the amount minus the actual shipping cost and payment fee.
- Even if the item is eligible for free shipping, the actual shipping costs incurred by our store will not be refunded .
- If you would like to purchase the product, please place a new order and receive a store credit.
[Store credit]
- Store credit can be used towards purchases made at our online store.
- Cannot be exchanged for cash, refunded or transferred to another account.
- You can check your store credit balance and usage history in your customer account.
【others】
- If we determine that your order is fraudulent or malicious, we may refuse to issue store credit or refund.
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